By using our site, you accept these Terms of Use and agree to follow them.  If you do not agree to the Terms of Use, do not use this site.

Not a substitute for professional health care or advice

The information provided on this site is general in nature and is intended for educational purposes only. It is not a substitute for the advice of health care professionals. If you have specific health care needs or questions, please contact a doctor or other health care provider. If you think you or someone you are taking care of has a medical or psychiatric emergency, call 911 or go to the nearest hospital.


These Terms of Use apply to all of the Community Health Network of Washington (CHNW) websites (the “Site”). Some features and services within the Site are provided by our third-party service providers and may be subject to different terms and conditions. We may also provide links from the Site to third-party websites, but we do not control and are not responsible for any content on these third-party websites. Our Terms of Use do not apply to third-party websites. You use of those websites is governed by policies posted on those third-party websites. Any mention of specific products, processes, or services on this Site does not imply a recommendation or endorsement by us, unless we clearly say otherwise. The information presented on our Site is intended for informational and educational purposes and is not in any way an offer to sell or a solicitation in connection with any service. The sole purpose of our Site is to provide you with necessary information about our health care plans and benefits and services related to our products. If you are interested in any of our health care plans or services, please contact us.


CHNW updates the information on its website to keep the information as current and as accurate as possible; however, please be advised that the website may contain inaccuracies, errors, or unauthorized modifications by third parties. Some information and content available through the Site is provided by third-party service providers and we do not assume responsibility for such third-party content.  CHNW disclaims any warranty or representation as to the accuracy, completeness, or appropriateness of any of the information on the Site. CHNW does not guarantee that the Site will be continuously available. No content on this Site is intended to replace or amend language for coverage that you may have with CHNW.

Changes to websites

CHNW may update or change the information on its websites at any time. At any given time, the information may be out of date. If you feel you have encountered a page with outdated or inaccurate information, please let us know. We may modify these Terms of Use from time to time by posting an updated version on our Site.  Your continued use of the Site after we post an updated version will be subject to the updated Terms of Use.

Ownership, license, and restrictions on use of materials

Content on CHNW’s websites (including, without limitation, text, design, graphics, logos, images, videos, as well as the selection and arrangement thereof) posted by CHNW is the property of and owned by CHNW, our licensors, or third-party content providers. All such content and material are protected by copyright, trademark, and other applicable laws. Any other use of content on the site, including, but not limited to, the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, transfer, or sale of, or the creation of derivative works from, any material or information obtained from the site, or use of the site for purposes competitive to CHNW, is expressly prohibited.

Limitations of liability

Under no circumstances shall CHNW or any of its related or affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use, the CHNW website. You specifically acknowledge and agree that CHNW is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any of the CHNW content, or with any clause of these Terms of Use, your sole and exclusive remedy is to discontinue using this website.


Except as described otherwise, all materials in the CHNW sites are made available only to provide information about CHNW and our products. CHNW controls and operates this site from its headquarters in Seattle, Washington, USA, and makes no representation that these materials are appropriate or available for use in locations outside the jurisdiction of the state of Washington. If you use this site from other locations, you are responsible for compliance with applicable local laws. The exclusive venue for any action or dispute arising out of these Terms of Use or their violation will be the state and federal courts located in King County, Washington.

Additional Policies and Terms

Our collection, use, and sharing of your personal information on the Site is governed by our Privacy Policy. Our treatment of your individually identifiable health information generally, whether or not submitted or accessed by you via the Site, is governed by our HIPAA Notice of Privacy Practices. Your use of the Site is subject to our other terms, conditions, disclaimers, and policies posted on the Site from time to time (“Policies”). You agree to read and comply with any such Policies when you use features and services that we identify as being subject to such Policies.

Social media terms and conditions

By accessing, viewing, or using any social media pages operated by Community Health Plan of Washington, its subsidiaries, or its affiliates, the user indicates acceptance of the following social media terms and conditions and agrees to be legally bound by them:

  1. Community Health Plan of Washington, its subsidiaries, and affiliates (hereinafter “CHPW”) does not validate third party information posted on CHPW social media pages. Any comments, statements, or opinions on those pages are not endorsed by CHPW, and do not necessarily reflect the views, policies, or procedures of CHPW. The information, materials, and services on CHPW’s social media pages are provided to the user “as is,” without any express or implied representations or warranties of any kind, including any warranties as to merchantability or fitness for a particular purpose or non-infringement of intellectual property. CHPW makes no representation or warranties as to any material or information posted on any CHPW social media pages or that the user’s use of content or material posted on or otherwise made available through CHPW’s social media pages will not infringe the rights of third parties.
  2. Users shall not post to any of CHPW’s social media pages materials that are unlawful, proprietary, fraudulent, libelous, slanderous, defamatory, obscene, threatening, abusive, harassing, or infringing on the rights of any third-party, including intellectual property, privacy/confidentiality, or publicity rights. CHPW does not permit any of these practices and reserves the right to immediately remove or edit any content within its sole discretion.
  3. By submitting content on or through CHPW’s social media pages, the user grants CHPW an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such material throughout the world in any media. The user further agrees that CHPW is free to use any ideas, concepts, and knowledge that the user provides to CHPW on the social media site. The user also grants CHPW the right to use the name submitted by the user in connection with such material. CHPW reserves the right to alter the content on its social media sites at any time, but has no obligation to update any information on its social media sites. CHPW has no intention of collecting personally identifiable information from children under the age of 13.
  4. The materials posted to CHPW’s social media pages are not advice. By making the content on CHPW’s social media pages available to the user, CHPW is not engaged in rendering any legal, medical, or other professional advice.
  5. CHPW’s social media pages are public. Users shall not post any personal or private health information, such as policy numbers, claim numbers, phone numbers, personal e-mail addresses, or any unique identifying information on a CHPW social media page. CHPW reserves the right to remove any social media posts that contain such information.
  6. Users shall not post any links or other content that contain viruses or malicious software or otherwise violate any federal or state laws. Users shall not post advertisements or solicitations of business. Any postings of this nature on CHPW social media pages may be removed. CHPW reserves the right to take any other action permitted by law to remedy violations of this section.
  7. Content on CHPW’s social media pages (including, without limitation, text, design, graphics, logos, images, videos, as well as the selection and arrangement thereof) posted by CHPW is the property of and owned by CHPW, our licensors, or third-party content providers, and is protected by copyright, trademark, and other applicable laws. Any other use of content on the site, including, but not limited to, the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, transfer, or sale of, or the creation of derivative works from, any material or information obtained from the site, or use of the site for purposes competitive to CHPW, is expressly prohibited.
  8. CHPW’s social media pages may contain links to other web sites, some of which are operated by CHPW and others which are operated by third parties. These links are provided as a convenience to the user and as an additional avenue of access to the information contained therein. CHPW has not necessarily reviewed all the information on these other web sites and is not responsible for the content of those or any other sites or any products or services that may be offered through those or any other web sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked web sites. Different terms and conditions may apply to the user’s use of any linked web sites.
  9. CHPW reserves the right to block or otherwise prohibit any person from accessing or using CHPW’s social media pages for any reason whatsoever.
  10. Users are ultimately responsible for the content they post on CHPW’s social media pages, including the legality, reliability, appropriateness, originality, and copyright of any such material. CHPW is not liable for any direct, or indirect, special, incidental, or consequential damages that may arise from the user’s use of CHPW’s social media pages. Additionally, the user agrees to defend and indemnify CHPW and each of our respective officers, agents, directors, partners, licensors, service providers, and employees, from any loss, liability, claim, or demand, including reasonable attorneys’ fees, issued by any third party due to or arising out of your use of CHPW’s social media pages or a breach or alleged breach of these Terms and Conditions by the user (including, without limitation, any breach of the user’s representations and warranties set forth herein).

CHNW does not give medical advice via its social media sites. If you are seeking medical advice, please contact a doctor’s office or call 911 in the case of an emergency.

Customer Service is available Monday through Friday, from 8 a.m. to 5 p.m.

Phone: 1-866-907-1906 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Network of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 
Fax: Fax any forms or written requests to 206-652-7040.

Nurse Advice Line

Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920 (TTY Relay: Dial 711)


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Sales Team

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Phone: 1-833-933-0181
Email: [email protected]

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